Hello, this is Utransfer US.
Following a major update to support expansion to new remittance destinations, we are currently experiencing a temporary issue where users may see an error message stating that their mobile phone number is not in the correct format, preventing transaction submission.
We have identified the cause and are working urgently to resolve the issue.
The restoration is expected to be completed within approximately 12 hours.
Estimated recovery time: by 05:00 AM (EST) on July 22
*The issue has now been resolved.
Please note that any transactions already submitted will be processed normally.
We are taking all necessary measures to fix the issue as quickly as possible.
We sincerely apologize for the inconvenience.
Thank you for your patience and continued support as we work to provide an even better service.