Hello, this is Utransfer US.
Due to a recent surge in new user registrations, an issue occurred in which the Welcome coupon was not issued to customers who registered between January 1 and January 11, 2026 (EST).
We have urgently expanded our server capacity and fully resolved the issue.
As a result, the welcome coupon has now been successfully issued to all affected customers, and the benefit is available for normal use.
In addition, preventive measures have been completed to ensure that this issue does not recur in the future.
Please note that for customers who were unable to use the benefit previously, the coupon will be automatically applied to your next remittance transaction.
No separate coupon registration or manual application is required.
*The issued Welcome coupon is valid for 3 months and can be used until April 11, 2026 (EST).
We sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding and continued support as we strive to provide a more reliable and convenient service.