FAQ(Frequently Asked Questions)

Sign In & ID Verification

• Q. ID verification keeps failing.
• Q. Can i sign up by setting an ID and password?
• Q. Is there any age limit when signing up for membership and sending money ?
• Q. I have not received the verification email.
• Q. I cannot create my account password.
• Q. I don't remember the method i signed up before.

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Transfer request & tracking

• 问：汇款状态显示为“申请支付”。
• Q. Can I make a transfer from a corporate account?
• Q. Can i send money to my bank account?
• Q. What recipient information is necessary for remittance ?
• Q. Tell me how to apply for remittance.
• Q. What is the limit for remittance ?

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Beneficiary

• Q. Is it allowed to change the sender name ?
• Q. How long will it take to receive money ?
• Q. How do i find the status of remittance progress ?
• Q. Is there any document provided once the remittance is done ?
• Q. I don't want to receive money.

Cancelation & Refund

• Q. I would like to know about any fees and the time required for refunds.
• Q. What should i do if i have entered wrong recipient information?
• Q. Is there any possibility of remittance cancellation after the remittance application?
• Q. I want to get my money back though the remittance is in progress.

ETC

• Q. Currently live in Korea, Is it possible to transfer money from my U.S. bank account to my Korean account?
• Which countries can i send money to?
• Q. What are the hours of operation for remittance service?
• Q. What are the customer service hours and supported languages?