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  1. us_help
  2. FAQ(Frequently Asked Questions)
  3. Sign In & ID Verification

Sign In & ID Verification

  • Q. ID verification keeps failing.
  • Q. Can i sign up by setting an ID and password?
  • Q. Is there any age limit when signing up for membership and sending money ?
  • Q. I have not received the verification email.
  • Q. I cannot create my account password.
  • Q. I don't remember the method i signed up before.
  • Q. Can i remit to overseas without signing up for the membership?
  • Q. Is there any need of creating the simple password?
  • Q. Will all information be initialized if i reinstall the app?
  • Q. I cannot receive the SMS verification code.
  • Q. Is there an ID verification process before the money transfer?
  • Q. I cannot find the address i am currently residing in.
  • Q. How do i proceed with ID verification ?
  • Q. What are SSN and ITIN Number ?
  • Q. ID verification is declined.
  • Q. The account has been locked in an attempt to verify bank account.
  • Q. I want to delete my account.
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